We, here at Lil Turtles want to ensure that every customer is satisfied with our products and service. If you have questions about an order that you placed or about any of our products, please feel free to call us at (330) 897-6400 EST or email us at info@lilturtles.com.
Shipping Information
Shipping Time
Orders normally ship from our facility within 24 hours of receiving the order. During peak seasons, orders may take up to three business days to be processed and shipped.
If you have questions, please call us at (330) 897-6400 EST.
Please be advised, when ordering, that we are closed for: New Year’s Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.
Temperature Conditions
Temperature effects certain products during shipping. Lil Turtles reserves the rights to postpone any shipments to certain destinations. If this happens, the customer will be notified. Shipments may be delayed up to two days to best facilitate in these conditions. For example, we avoid shipping over weekends in warmer seasons.
Lil Turtles is not responsible for packages left unattended outdoors upon delivery.
Saturday Delivery
Our standard rates DO NOT include weekend deliveries.
Shipping Locations
Lil Turtles ships to the continental United States.
Returns
We, here at Lil Turtles want to ensure that every customer is satisfied with our products. If you have questions about any of our products or an order that you placed, please feel free to call us at (330) 897-6400 or email us at info@lilturtles.com.
Lil Turtles does not accept returns, provide refunds, or replace product for the following reasons:
- Ordering errors by purchaser: incorrect product or quantities
- Delivery address errors provided by purchaser
- Product quality impacted by rerouting requested by the purchaser
- Refusal of product upon delivery
